How We Work.
New to PQ.
If you are new to PQ please complete the form via the ‘enquire now’ button at the top of this page. From there a team member at PQ will get in touch with you to discuss possible day care options.
All dogs that attend PQ must be socialised and show no signs of aggression to both other doggies or humans. Spaces are available depending on size of the dog (because of crate space in our vans) and the location of pickup.
Due to high demand and limited spaces in the PQ vans we require each dog to visit a minimum of once a week so that we can secure the space. We prefer this to be the same day each week although we may be able to offer some flexibility on this if discussed with a team member.
If you do not require a regular weekly visit then you can book on an ad-hoc basis – please note that we cannot guarantee availability for these bookings and they can only be booked up to 1 month in advance.
We also offer a drop in service from 10am – 3.30pm – this is a flexible service with regular availability. It can be booked both in advance and the day before.
Telephone Consult.
All new customers require a telephone conversation to determine the suitability of your dog visiting PQ, during this phone call we will run you though how we work, how to set up on our system, and answer any further questions you have. We will also agree on the day/s your dog will be visiting PQ.
Booking Your Dogs First Day.
Providing your dog is suitable to visit PQ we will book their first visit – this is a trial day so you must be contactable throughout the whole day and be prepared to collect your pooch if they do not settle in well, although this rarely happens!
Future Bookings.
Now that your dogs trial day has been successful, we will input your agreed bookings onto your account one month at a time. If you are an ad-hoc customer or would like to change any bookings, please email to request. Please note your “drivers” holiday dates and prepare for no day care during this time.
Payments.
A full day at Paw Quarters is £37 per dog which includes transportation & VAT. We also accept multiple dogs from the same home and offer a discount for each additional dog as outlined in our pricing chart below.
All costs include transportation from and to one address and VAT.
🐶 - £37 (including transport and VAT)
🐶🐶 - £68 (Including transport, VAT and 2nd dog discount)
🐶🐶🐶 - £99 (including transport, VAT and 2nd & 3rd dog discount)
2nd and 3rd dog discount only applies when dogs are being collecting from the same home on the same day.
If your doggy visit us 5x per week you will receive a discount which will automatically be applied to your account.
We also offer our drop-in service (without transportation) between 10am - 3.30pm which is £30 including VAT. Cash Payments must be made on the morning of pick-up and online payments must be made at the time of booking to secure your place. Please note if online payments are not made before your dogs visit then your booking is not confirmed.
Opening times and prices for our drop-in service will be increasing around May 2023.
To pay in full – please log into your account to pay your monthly bill.
To pay weekly – you will receive a payment email every Thursday for the week ahead.
To pay by cash – please make sure cash is left out on the morning pick up.
Please note: Online payments MUST be paid by the Sunday for the week ahead. This allows us to be able to offer our ad-hoc customers spaces for the week. If payment is not made then your booking is NOT confirmed.
Cancellations, Holiday & Late Payment Rules.
If you no longer require us to look after your dog we ask for a minimum of 24 hours notice – you will be charged full price if cancellation is made within 24 hours.
A reservation fee will be charged if you cancel your dogs agreed visits for over two weeks within the same month. You will be charged 50% of your normal rate - this will ensure your dogs space is secured for when they return. These charges do not apply if your pooch is being neutered / spayed or if your dog’s time off coincides with your drivers.
Any customers that do not fulfil their agreed booking slot for two weeks in a row without notifying us of holiday will automatically go onto our ad-hoc list. You will then need to email info@pawquarters.co.uk to enquire about availability.
Late payment fee - All payments must be made by Sunday evening for the following weeks bookings. This can be made through the payment request email sent on Thursdays or by logging onto your profile. There will be an automatic charge to your profile of £1 per day until payment is made. We advice you to pay monthly or set reminders if you feel you may forget each week. Any cash payments to be left out the morning of day care.
Our Rules.
Please read before your dogs first day!
• All dogs must be up-to-date with their vaccinations including kennel cough. Once you have received a new copy of your vaccinations please make sure you update your vaccinations on your online profile, you will also receive reminders by email.
• All dogs must wear either a collar or harness with a name tag for every visit.
• We recommend you to regularly flea and worm your dog as advised by your vet.
• We do not accept male dogs between the ages of 8 - 24 months that have not been castrated.
• Please notify us if your dog suffers from food allergies – we would ask you provide special treats so that they don’t miss out on treat time!
• Please ensure that you are contactable whilst your dog is at day care – especially on their trial day.
• We do not feed dogs lunch over the age of 12 months unless they have special requirements
• Females in heat must not attend PQ – if we feel your dog is in season we may ask you to come and collect her. Females must wait 2 weeks after the bleeding has stopped to attend day care again.
• We will be open and honest with you throughout your dogs visits with us and we ask that you do the same – particularly if you have noticed any changes in behaviour.
• Your dog will be interacting throughout the day with other dogs and humans therefore they MUST be SOCIABLE. If your dog shows any signs of unsociable behaviour we will inform you and advise you on what decisions need to be made going forward.